In our continuing efforts to make things easier, we’ve set up a tiny little file you can download that can allow us to take control of your computer remotely (for either Mac OS X or Windows XP/Vista). This allows us to troubleshoot your computer problems so much more easily than trying to talk you through it.
Here’s an example of how we used remote access to help a user:
The user was complaining of an error code when trying to save patient information. By logging into their computer, we discovered the problem. The user set up a limited user account with no access to change files on the computer. We deleted the account and had the user log into their computer with full access privileges which solved the problem.
The problem was solved in a matter of minutes rather than frustrating hours having the user follow directions on how to troubleshoot the problem.
If you have a computer expert who can assist you, you can also set up remote access where we are able to make repairs or install updates after your office has closed.